POLICY - TERMS & CONDITIONS ACCOMMODATION

Please be advised that all business with The Lake of Menteith Hotel is carried out on the basis of our Terms and Conditions

POLICY - TERMS & CONDITIONS ACCOMMODATION

CONFIRMATIONS
All bookings will be considered definite when confirmed in writing, by email, fax or verbally. We accept reservations up to 24 months in advance.

PAYMENT
Payment must be made prior to or upon departure. Payment may be made by Visa/Mastercard/Maestro/Switch/Debit, Cash and Cheque (supported by bank card)/Bank Transfer.

CORKAGE
It is company policy that we do not permit guests to bring their own Food, Wine, Beer, Spirits or Soft Drinks for consumption on the premises with the exception of celebration cakes. The Management may agree to vary this in respect of wine and champagne and on such an occasion a corkage charge will be agreed, that will not be less than £10 per 75cl bottle.

PRICES
Published Tariffs may be subject to alteration without prior notice. We reserve the right to increase prices in the event of circumstances beyond our control.

BAR SERVICE TIMES
The latest finish time for non-resident guests is 1am Friday and Saturday and 12 mid-night Sunday through Thursday. The Residents Lounge will be open to residents only, for drinks once all non-residents have vacated the building and grounds of the Lake of Menteith Hotel. We would remind resident guests that the latest this Bar will remain open will be 2am; we do however request that all public areas are vacated by 2.30am. Supporting as we do the responsible consumption of alchohol, Management retain the right to stop serving any customer, without giving a reason.

EQUIPMENT & PROPERTY
Customer posessions and valuables are brought into The Lake of Menteith Hotel at their own risk. The Lake Hotel accepts no liability for loss or damage. The company cannot accept any items for safekeeping.

DAMAGE
Customers are responsible for any damage caused by them, their guests, agents or employees whilst on the premises.

BEDROOMS
Bedroom check out time is 11.00am. To allow staff time to service the rooms the earliest check in time is 3.00pm.
We cannot guarantee access prior to this time but will facilitate early check-in should it be possible.

ACCOMMODATION CANCELLATION POLICY

1 or 2 Night Stay

Please be advised that we require 48 hours notice of cancellation.  In the event of no notice of cancellation or cancellation within this period, we regret due to our rural location, we will charge the total of your first night stay unless the room is re-sold at the same rate. 

3 Night Stay or More

Please be advised that we require 2 weeks’ notice of cancellation.  In the event of no notice of cancellation or cancellation within this period, we regret due to our rural location, we will charge the total of your first two nights stay unless the room is re-sold at the same rate.   We impose cancellation charges in all circumstances and you therefore may wish to consider purchasing an appropriate insurance policy, which covers your stay.

All cancellations will be considered definite when confirmed in writing, by email or fax by the hotel.

FUNCTION/EXCLUSIVE USE CANCELLATION POLICY
Cancellation 6-12 calendar months prior to the function: Deposit is retained and 50% payment for exclusive use due unless facilities are re-sold at the same rate
Cancellation 2-6 calendar months prior to the function: Deposit is retained and full payment for exclusive use due unless facilities are re-sold at the same rate 
Cancellation less then 2 calendar months prior to the function: Total Function Charge due and deposit retained
Charges will be based on provisional numbers booked. 
We impose cancellation charges in all circumstances and you therefore may wish to consider purchasing an
appropriate insurance policy, which covers your function.

CONTRACT
When a booking is confirmed in writing, by email, fax or with a credit card number, a contract is deemed to exist. This contract is governed by Scottish law. 
No deviation to our published terms and conditions can be accepted unless confirmed in writing by the Managing Director of Fleming Homestead Ltd, trading as The Lake Hotel.

THE LAKE OF MENTEITH HOTEL
PORT OF MENTEITH,
PERTHSHIRE
FK8 3RA 

TELEPHONE: (01877) 385 258 
FAX: (01877) 385 671
EMAIL: enquiries@lake-hotel.com

Fleming Homestead Limited trading as The Lake Hotel 
Company Reg SC282322
Vat Reg 859 2124 13